Assists the ADRC staff in their work with customers who are applying for public assistance and need help with preparing financial, and other documents related to applications for Medical Assistance and other programs, to ensure that documents are in place and deadlines for applications are met.  Performs other duties as required.


  • High school diploma or equivalent is required
  • Familiarity with various publicly funded programs preferred
  • Experienced working with others who may have disabilities that limit independence and affect their ability to communicate with others and agency staff
  • Capable of exercising sound judgment and discretion in the application of state, county and department policies and regulations
  • Ability to follow goals, policies and procedures of the employer and workplace
  • Proficient in Microsoft Office and ability to learn data bases such as CARES and ACCESS
  • Capable of reading, understanding and implementing complex instructional materials and gathering, organizing and verifying information and documents
  • Determines priorities; plans and organizes work to meet deadlines
  • Ability to work independently and efficiently complete tasks
  • Ability to work as a team member within the ADRC and respective county divisions


  • Assists ADRC staff in gathering financial information and documentation for customers in the application process for economic and employment support programs and other public assistance programs (such as Medical Assistance, Food Share, W2, Badger Care Plus, etc.)
  • Assists customers with completing applications and related documents when needed (either paper or online versions). Assisting customers includes activities within the office, by phone, by email and in person at their home
  • Assists customers in communicating with agencies during the application process and in the review process in order to enable necessary correspondence and provision of information between customer and agency, which may include any or all of the following: reading and understanding documents, writing, assisting with translators, and using computer for email and online information.
  • Enters customer data into appropriate data bases and inform both ADRC staff and Economic Support Specialist when information is entered and customer is ready for eligibility determination
  • Documents activity (both in appropriate data bases and with hard copies) with each customer
  • Maintain current knowledge of dementia, research findings, new evidence-based interventions, and other innovations for people living in the community
  • Participate actively in DCS statewide and regional meetings, training programs, and conference calls. Assist colleagues by sharing experiences. Mentor new DCS staff and provide materials and products to others, as requested. Provide conference workshops as requested and appropriate to increase the awareness of dementia and services available
  • Complete 100% time reporting, collect and report program data, and contribute to DCS


  • Work performed is generally within the light range as defined by the United States Department of Labor.

Base salary $36,716.94. Benefits offered.


VPI, a 501(c)(3) non-profit organization, provides a variety of education, human service, and vocational skills training to community members who have disabilities or are disadvantaged, and custom packaging and manufacturing related services to private industry. By consistently meeting clients’ and customers’ needs, VPI has grown into the successful service organization it is today with: 20+ unique rehabilitation programs, over 800,000 square feet of customizable production space, large isolated packaging areas, high-speed equipment, and a uniquely blended workforce that integrates hundreds of individuals with disabilities with technically trained production workers.


The Aging & Disability Resource Center (ADRC) offers adults, families, professionals and the community a no cost, single point of contact for unbiased information; assistance/referral; options, benefit and long term care enrollment counseling; short term case management; Older Americans Act Services; plus health promotion programs.